Tigo top up
in every country we cover.

Where you can top up Tigo

Tigo is a mobile operator in Guatemala, Honduras, El Salvador, Nicaragua and Colombia. You can send a top-up to any Tigo number in those five countries through Slashtel, paying by card, Apple Pay or Google Pay. The operator is detected from the number you enter, and the available plans appear once the number is confirmed.

Tigo is one brand with separate operations in each country. That means a top-up for a Guatemalan number is not the same product as a top-up for a Colombian number. Plans, amounts and currencies differ by country, and the list you see is always the one that matches the number you entered.

Slashtel sells direct top-ups delivered to the number in minutes. There is no app to install and no account needed on the recipient's side. The person receiving the top-up does not have to do anything.

How to send a Tigo top-up from abroad

Sending a Tigo top-up takes a few minutes and works from any country. You need the recipient's Tigo mobile number, a payment card or wallet, and a plan choice. The top-up is delivered straight to the phone, so the person you are helping does not need to redeem a code or open an app.

1. Enter the Tigo mobile number with its country code: 502 for Guatemala, 504 for Honduras, 503 for El Salvador, 505 for Nicaragua or 57 for Colombia.
2. Wait for the operator to be detected. Slashtel reads the number and shows the Tigo plans that match that country.
3. Choose the plan or amount you want to send. The plans differ by country and appear once the number is entered.
4. Pay by card, Apple Pay or Google Pay. The price you see is the price you pay.
5. Confirm the order. The top-up is delivered to the number in minutes.

If you are sending to a number you have topped up before, the process is the same. There is no need to save the number first, though keeping it to hand avoids typing mistakes.

What arrives on the phone in each country

The top-up lands as credit or as a plan on the Tigo line, depending on what you choose. Each country has its own set of plans: Guatemala has 7, Honduras 10, El Salvador 14, Nicaragua 12 and Colombia 11. The amount shown at checkout is what lands on the phone after the operator's tax, where a plan is taxed.

Tigo lines in these countries receive credit in the local currency: Guatemalan quetzales in Guatemala, Honduran lempiras in Honduras, and US dollars in El Salvador and Nicaragua. Colombian numbers receive Colombian pesos.

Some plans are credit top-ups, which add balance to the line. Others are plans with a defined allowance. The exact mix depends on the country and on the number itself, since Tigo tailors what is available to the line.

Where a plan is taxed by the operator, the amount shown at checkout is the amount that lands on the phone. There is no separate tax to calculate and nothing is deducted afterwards.

Entering the number correctly

The most common reason a top-up fails is a number entered in the wrong format. Use the full international number, including the country code and without a leading zero or plus sign. For example, a Guatemalan number starts with 502, a Honduran number with 504 and a Salvadoran number with 503.

Tigo numbers in these countries are mobile numbers, and the country code is what tells Slashtel which Tigo operation to use. If the number is entered without a country code, the operator cannot be detected and no plans will appear.

Drop any spaces, brackets or dashes if the form does not accept them. A number written as 502 followed by eight digits is the cleanest way to enter a Guatemalan line.

If you are not sure of the number, ask the person you are topping up to send it to you in full international format. That avoids a top-up landing on the wrong line.

If a top-up does not go through

Most failed top-ups are caused by a number that does not match a Tigo line, a payment that was declined, or a temporary delay at the operator. Check the number first, then the payment method. If both are correct, the top-up usually completes within a short time.

If the number is not a Tigo number in one of the five countries, no plans will appear. That is the signal that the number belongs to a different operator or a different country.

A declined payment is usually a bank check rather than a problem with the order. Trying another card or wallet often resolves it.

If the payment went through but the balance has not changed, wait a little before trying again. Sending a second top-up while the first is still processing can result in a double charge. If the top-up still has not arrived, contact support with the number and the order details.