Privacy Notice

Last updated 8 October 2026. This Notice explains what we collect when you use slashtel.com, why, who sees it and what you can do about it.

1. Who we are

In short: Kael Tripton Ltd, London, ICO-registered.

Slashtel is a trading name of Kael Tripton Ltd, a company registered in England and Wales (company number 17177071, ICO registration ZC135439), registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. We are the data controller for slashtel.com. Contact: esim@slashtel.com.

2. What we collect

In short: Email, what you bought, payment reference, eSIM/recharge delivery details, and standard site analytics. No card numbers.

• eSIM orders: your email, the plan, price paid, a Stripe payment reference, and, from our eSIM supplier, the profile's ICCID, activation code, installation status and data usage. A WhatsApp number if you give one at checkout.
• Recharge orders: your email, the recipient mobile or DTH number, the operator detected for it, the amount, and the transaction reference from our recharge partner.
• Support: whatever you send by email or WhatsApp, including screenshots and your device EID if you share it.
• Automatically: standard server logs (IP, browser, pages) and, if you accept analytics cookies, Google Analytics 4 measurements and Microsoft Clarity session recordings and heatmaps (form fields are masked). No advertising trackers. We do not sell data.
• We never collect card numbers; Stripe processes payment under its own policy.

3. Why we use it

In short: To deliver your order, support you, prevent fraud, keep accounts, and see how the site is used.

• Deliver what you bought and provide support, performance of a contract.
• Verify installation status before a refund; detect and prevent fraud and duplicate transactions, legitimate interests. For this we record each payment attempt with the payment reference, the card's bank-verification result (never the card number), the device, IP address and approximate location, the recipient number and the email used, and we may decline or hold a payment on that basis.
• Keep accounting and tax records, legal obligation.
• Send order emails, performance of a contract. No marketing email unless you opt in; withdraw at any time.
• Understand site usage (analytics), legitimate interests; block it in your browser if you prefer.

4. Who we share it with

In short: Only the providers needed to deliver and run the service.

• eSIM supplier(s), order reference and, where needed, your email, to deliver the profile.
• Recharge partner and the mobile operator, recipient number and amount.
• Stripe, payment processing.
• Resend, transactional email.
• Vercel and Supabase, hosting and our order database (database in the London region).
• Google Analytics, anonymised usage measurement.
• Microsoft Clarity, session recordings and heatmaps to improve the site, only with your consent; typed text is masked.
• Banks, card networks and Stripe, in disputes and fraud investigations about a payment: the payment reference, delivery evidence and the details recorded above.
• Police and other law enforcement, on a lawful request or where we report suspected fraud, including the use of a card that is not the payer's own.
• Professional advisers, HMRC or authorities, where the law requires.

Some providers process data outside the UK. Where that happens we rely on the UK International Data Transfer Agreement or an adequacy decision.

5. How long we keep it

In short: Order records 6 years (tax). Recipient numbers 13 months. Support 12 months.

Order records (email, plan, amounts, references) for 6 years. Recharge recipient numbers for 13 months, covering our partner's dispute window. Fraud-prevention records (declined or held payment attempts and the details recorded above) for 24 months, longer while a dispute or investigation is open. Support conversations for 12 months. Analytics per Google's default (14 months). You can ask for earlier deletion; we comply unless a legal reason prevents it.

6. Your rights

In short: Access, correct, delete, restrict, object, port. Email us; reply within a month; ICO if unhappy.

Email esim@slashtel.com from the address you used to order. We respond within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.

7. Cookies

In short: Only what the site needs, plus Google Analytics and Microsoft Clarity if you accept. No ad cookies.

We set a currency preference and a session cookie. Google Analytics and Microsoft Clarity cookies are set only if you click Accept on our cookie banner; you can change your choice any time with the Cookie settings link in the footer. The site works fully without them.

8. Security

In short: Encrypted in transit and at rest; access-controlled; incidents reported as the law requires.

We use encryption in transit and at rest, access controls and audit logs. No system is completely secure; we will notify you and regulators of qualifying incidents as the law requires.

9. Children

Our services are for people aged 18 and over. We do not knowingly collect data from anyone younger.

10. Changes

We will post changes here and update the date above. Material changes will be flagged on the site.

Questions: esim@slashtel.com