eSIMs — not yet installed: if your eSIM has not been installed or activated (for example, your phone turned out not to support eSIM), contact us within 30 days of purchase and we will refund you in full. We verify installation status with our network partners before refunding.
eSIMs — installed or activated: once an eSIM has been installed on a device or has connected to a network, it cannot be returned and is non-refundable. If something isn't working, message us on WhatsApp — most issues are a settings toggle and we'll get you connected.
Before you buy: please check your phone supports eSIM and is carrier-unlocked. Quick check: dial *#06# — if an EID number appears, your phone supports eSIM.
Mobile recharge / top-ups: recharges are delivered instantly to the mobile number provided and are non-refundable once delivered. Please double-check the number before paying.
How refunds are paid: to your original payment method via Stripe, typically within 5–10 business days.
Questions? Message us on WhatsApp or email support — we aim to resolve genuine issues fast.
Slashtel is a trading name of Kael Tripton Ltd (UK). This policy does not affect your statutory rights.