A registered UK company, payments your bank confirms, a receipt for every order and real people on WhatsApp seven days a week. Here is how it all works, so you know exactly what to expect.
Slashtel is a trading name of Kael Tripton Ltd, registered in England and Wales under company number 17177071. The registered office is 71-75 Shelton Street, London WC2H 9JQ, United Kingdom, and the director is Poonam Tripathi. All of this is on the public register at Companies House, so you can check it yourself before you buy. We are registered with the UK Information Commissioner's Office for data protection, registration number ZC135439.
Card payments are taken on Stripe's secure payment page. We never see or store your full card number. We accept Apple Pay, Google Pay and cards your bank confirms, so a payment only goes through when your own bank has approved it. The price you see on the plan is the price you pay at checkout, with nothing added at the last step.
If an operator does not accept a top-up after you have paid, nothing is sent again automatically. The order is held and a person checks it with the operator, so the same top-up can never go out twice by mistake. Every order reference is unique for the same reason.
You can reach us on WhatsApp or at esim@slashtel.com, seven days a week. Replies come from our own team, not a call centre, and we answer in your language where we can. Our customer policy and terms are written in plain English.
Prices on every page come straight from our checkout, so what you read is what you pay. With the Slashtel Promise, adding the same eSIM plan again never costs more than you first paid while that eSIM is active.
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Slashtel is a trading name of Kael Tripton Ltd, a company registered in England and Wales, company number 17177071. You can look it up on Companies House.
Yes. Kael Tripton Ltd is registered with the UK Information Commissioner's Office, registration number ZC135439.
No. Card payments are taken on Stripe's secure payment page. We receive confirmation that the payment went through, never your full card number.
Message us on WhatsApp or email esim@slashtel.com with your order reference. A person checks it with the operator and replies, seven days a week.
No. Every top-up carries its own order reference, and the same reference can never be sent twice.