Terms of Use

Last updated 6 October 2026. These Terms are our contract with you. Please read them, by placing an order on slashtel.com you agree to them. If you can't agree, please don't order. Bold words have the same meaning throughout.

1. Who we are and who you are

In short: Slashtel is run by Kael Tripton Ltd in London. 'You' is the person placing the order.

We / us / Slashtel means Kael Tripton Ltd, a company registered in England and Wales (company number 17177071, ICO registration ZC135439), registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Slashtel is a trading name of Kael Tripton Ltd. You / your means the person who places an order and, for a recharge, the person you send it to. Service means slashtel.com and everything we sell or provide through it.

2. What we sell

In short: Prepaid data eSIMs and mobile recharges. We resell; the networks are not ours.

• Travel eSIM. A prepaid mobile data profile delivered digitally as a QR code and activation code. Data allowance, validity and covered countries are stated on the product page when you buy. Plans are data-only unless the page says otherwise.
• Mobile recharge. Prepaid credit or a plan sent to a mobile number or DTH account in another country. The amount the recipient gets is shown in local currency before you pay; what you pay, including our fee, is shown in your selected currency.
• Phone check. A report about a phone or other device, looked up by its IMEI or serial number: for example whether it is reported lost, stolen or barred, its brand and model, its warranty, and for some devices its network lock. One basic check is free, for one phone per person; fuller checks and checks on more phones are paid. See section 6 for the rules.
• Platform fee. Every price we show already includes our platform fee. The fee is shown at checkout and never added on top of the advertised price. It is non-refundable where these Terms say so.
• We are a reseller. eSIM profiles and recharges are supplied through wholesale partners and delivered over networks we do not own or control. We do not guarantee a particular network, speed or coverage.

3. Ordering and payment

In short: Your order is placed when payment completes. Stripe handles cards. Prices are in the currency shown at checkout. Recharge plans auto-renew unless you untick the option; eSIM Keep me connected is off unless you choose it.

• An order is placed when you complete payment through our checkout. Payments are processed by Stripe; we never see or store your card number.
• Prices display in the currency you select; the currency actually charged is stated on the Stripe checkout page. Your bank may add its own conversion or fees.
• We may cancel an order and refund you in full if a product is unavailable, a pricing error occurred, or we reasonably suspect fraud.
• Authorised use of your card. By paying, you confirm that you are the cardholder or have the cardholder's permission to use the payment method. We may ask you to complete bank verification (such as 3D Secure) or to confirm your identity before we deliver, and we may decline or cancel an order if you do not.
• Payment disputes. Once an order is delivered, we have already paid our supplier or the operator and it cannot be recalled by us, our suppliers or the operator. If you raise a dispute or chargeback with your bank for an order we delivered, we will send your bank our delivery record, we may suspend your account and future orders, and we may seek to recover the amount owed together with the dispute fee our payment provider charges us. If something went wrong with a delivery, please contact us first: genuine problems are fixed or refunded under section 7.
• Authorised payment. By paying, you confirm that you are the holder of the card or payment account used, or that the holder has authorised you to use it for this order.
• Repeat top-ups (auto-renew). Recharge checkout includes an "Auto-renew" option, ticked by default. Untick it to pay once. When it is on, we send the same top-up to the same number each time the plan period ends (every 7, 28 or 30 days, for example, as shown next to the tick box), charging the payment method you used, and never more than the price you agreed. We email you before every renewal with a one-click link to turn it off, and you can turn it off at any time from that email or your account. Turning it off stops the next renewal; renewals already sent to the operator are final. We will also stop renewals if a payment fails, if the product is withdrawn, or if the price would rise.
• Keep me connected (eSIM). On 30-day eSIM plans you can choose, at checkout, to have the same plan added to the same eSIM when it is running low or about to end, while the eSIM is still in use. It is off unless you select it. It uses the payment method you paid with, at the price you agreed, and you can turn it off at any time from your account or the reminder email. A top-up already applied to your eSIM is final.
• Verification. To protect cardholders, we may require extra verification before supplying an order, including 3D Secure authentication by your bank or proof of identity. We may decline, hold or cancel any order that fails verification or that we reasonably believe is unauthorised, before it is supplied.

4. Delivery

In short: eSIMs arrive by email within minutes. Recharges go to the operator immediately. Wrong email or number is your responsibility.

• eSIMs are delivered by email to the address you enter at checkout, normally within a few minutes, and are also shown on your order page. Delivery is complete when the email is sent.
• Recharges are sent to the operator immediately after payment. Delivery is complete when the operator confirms receipt.
• You are responsible for entering a correct email address and, for recharges, a correct recipient number. We cannot recover a recharge sent to a number you typed incorrectly.

5. Your device

In short: Your phone must support eSIM and be unlocked. Check before you buy.

You need a device that supports eSIM and is not locked to a network. Dialling *#06# and seeing an EID normally means the device supports eSIM. We publish a compatibility guide; checking is your responsibility. Refunds for incompatible devices are covered in section 7.

6. Using the service

In short: Data starts on first connection; unused data isn't refunded; fair use applies; no unlawful use.

• eSIM validity starts when the profile first connects to a network in a covered country, or on the "activate before" date on your order, whichever comes first, and runs continuously from then. Unused data is not carried over or refunded.
• Speed and coverage depend on the local partner network and your device. Fair-use rules of the local network apply. Tethering is allowed unless a product page says otherwise.
• You must not use the Service for anything unlawful, to send unsolicited messages, or to disrupt a network. We may suspend a profile if a partner or the law requires it.

Phone checks. These rules apply when you use a phone check:

• Your details are your responsibility. You must enter the correct IMEI or serial number and choose the check that matches the device (for example, an Apple check for an Apple device). We look up exactly what you enter. If the number or the check is wrong, the result will be wrong or empty, and that is not a fault on our side.
• Lawful use only. Only check a device you own or are thinking of buying. Do not use the checks to identify, trace or locate a person, or with automated tools.
• Information, not a guarantee. Results come from third-party device databases and show what they held at the moment of the check. Records can change, and a later check may differ. A result is one piece of information for your decision; it is not an official certificate, and we are not liable for a purchase or other decision made on a result alone.
• Fair use of free checks. The free check needs a confirmed email address and covers one phone per person. We may refuse, limit or block checks where wrong numbers are entered repeatedly, where throwaway addresses or automated requests are used, or where the limits are being worked around.
• Paid checks. You are charged only when the report is ready; if we cannot produce it, you are not charged. A delivered report is a completed digital service: it is final and is not refundable, including where the IMEI or the check you chose was wrong.
• What we do not do. We do not unlock phones, remove a phone from any blacklist, remove account or activation locks, or tell you who owns a device.

7. Cancellation and refunds

In short: Unused, uninstalled eSIM within 14 days, swap or Slashtel credit (card refund if incompatible or faulty). Installed, activated or used eSIM, final. Recharge, irreversible once sent; if you cancel before it is sent we keep the platform fee; if we cannot deliver, full refund. Faulty, we fix, replace or refund.

• Statutory cancellation. eSIMs and recharges are digital content and services supplied immediately. By completing checkout you ask us to start supply straight away and acknowledge that, once supply has begun, you lose the 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This does not affect your rights if what we supply is faulty or not as described.
• eSIM, not installed, activated or used, within 14 days. Change of mind or wrong purchase: we swap it for another eSIM or add Slashtel credit for the full amount to your email, applied automatically at your next checkout. We verify the status with our supplier. Credit has no cash value and cannot be transferred.
• eSIM, installed or activated. Cannot be returned to our supplier; the sale is final, except where the product does not work as described and we cannot fix it.
• eSIM, device incompatible. If the profile is unused and cannot be installed because your device lacks eSIM support or is network-locked, we refund you.
• Why delivered orders are final. Our suppliers and the operators treat delivered recharges and installed or activated eSIMs as final and do not refund them to us. For that reason we cannot refund a delivered order, except where we failed to deliver what you paid for or the law requires it.
• Recharge. Irreversible once delivered to the operator, including where the wrong number or operator was entered.
• Why delivered products are final. We buy each eSIM and recharge from our wholesale suppliers at the moment you order, and we pay them in full. Once a product is delivered, neither our suppliers nor the operators will reverse or refund it to us. For that reason, a delivered recharge or an installed eSIM cannot be refunded, except where the product was not delivered, is faulty, or is not as described.
• Payment disputes. If you raise a dispute or chargeback with your bank for an order we delivered, we will give your bank the delivery records from our supplier and the operator. We may suspend your account and refuse future orders while a dispute is open. Raising a dispute does not remove your obligation to pay for products that were delivered to you. Please contact us first; genuine problems are resolved quickly and refunded where these Terms allow.
• Recharge platform fee. The price of a recharge is the top-up amount plus our platform fee, shown separately or included at checkout (for example 8% of the top-up, minimum £1, maximum £5, on UK top-ups). The platform fee pays for payment processing, fraud checks and support. Our payment provider does not return its processing fees to us when a payment is refunded, so the platform fee is non-refundable if you ask us to cancel or change an order, or if an order cannot be sent because of incorrect details you gave (such as a wrong number or operator). In those cases we refund the top-up amount only.
• Recharge we cannot deliver. If we or the operator cannot deliver a recharge for reasons not caused by you, you are refunded in full, including the platform fee.
• Operator bonuses. Bonus credit, data or promotions shown on our site are offers run by the mobile operator under its own terms. They are set, applied and may be changed or withdrawn at the operator's discretion without notice. Slashtel does not add, fund or guarantee them, and your top-up is delivered in full whether or not a bonus applies. Missing or changed operator bonuses are not grounds for a refund.
• Renewals and Keep me connected. Each renewal is a normal order under these Terms: once sent to the operator or added to your eSIM it is final. If you turn auto-renew off before a renewal is sent, nothing is charged. If we charge a renewal after you turned it off, or above the price you agreed, we refund that renewal in full.
• Service failure. If a correctly installed eSIM never connects in a covered country, contact us with your order number. We will work with the supplier to fix, replace or refund.
• Refunds go to the original payment method. Full detail: Refund policy.

8. Warranties and liability

In short: We're liable for foreseeable loss we cause, up to what you paid; not for network faults or business losses.

• We are responsible for loss that is a foreseeable result of our breaking these Terms or failing to use reasonable care.
• Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law. Consumers' statutory rights, including under the Consumer Rights Act 2015, are unaffected.
• Subject to that, we are not liable for loss that was not foreseeable, loss caused by a network operator or third-party service, or loss of profit, business or data. Our total liability for any order is limited to the amount you paid for it.

9. Intellectual property

In short: We own the site; operator names belong to their owners.

We (and our licensors) own all rights in the Service, its design, code and content. You may use it for personal, non-commercial purposes. Network and operator names are trade marks of their owners and are used only to identify services.

10. General

In short: English law; talk to us first; we'll flag material changes; the usual housekeeping.

• Disputes. Contact esim@slashtel.com or WhatsApp us first, most issues are resolved in minutes. These Terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction; consumers resident in Scotland or Northern Ireland may bring proceedings locally. You may also refer a dispute to an alternative dispute resolution body; we are not obliged to use one but will consider any reasonable request.
• Changes. We may update these Terms. The version in force when you place an order applies to that order.
• Notices. To us: esim@slashtel.com. To you: the email on your order.
• Events outside our control. Neither of us is liable for delay or failure caused by events beyond reasonable control, including network operator or supplier outages.
• Other. If part of these Terms is unenforceable, the rest stands. We may transfer these Terms to a successor business with notice to you. Nothing creates a partnership, agency or employment relationship. These Terms, the Refund policy and the Privacy Notice are the whole agreement between us for the Service.

Thanks for reading. Questions: esim@slashtel.com